At Cliphair, we know that nothing is more important than our health and that of those around us. Your safety and wellbeing is our top priority and our commitment to you has never been stronger as we face the Covid-19 pandemic. Our customers come first in everything we do.
We're keeping a close eye on the ever-changing developments with Covid-19 and will keep reviewing this advice in order to slow the spread of the virus over the coming days and weeks.
We have adjusted our business and our services to ensure that all appropriate health and hygiene standards are adhered to and we are doing our very best to keep our customers, employees and partners safe.
Here’s what you can expect from us:
1. We are introducing a new flexible 90-day returns policy for the next three months.
2. Our delivery choices will remain in place; however, we ask customers to be mindful of the current circumstances.
3. We have increased safety measures in our office, including increased sanitisation of the building, as well as ensuring our products are as hygienic as possible as we continue to run business as usual.
4. We are working with our delivery couriers across the globe to maintain service and limit spreading and contracting the virus, including implementing contact-free delivery
Why is it safe?
The Public Health England (PHE) have advised that is safe to receive a package without risking contracting the coronavirus. We are working with our couriers across the globe to maintain service and limit spreading and contracting it.
Our couriers, DHL and Royal Mail have introduced contact-free delivery which limits contact when delivering parcels to help keep everyone healthy. Customers can expect delays to normal services, on a country by country basis and Royal Mail customers can check each country for specific Coronavirus update here.
Our Returns Policy
We are continuously updating our approach to returns to reflect the latest developments related to Covid-19 and to offer our customers as much flexibility as possible. That is why we have introduced a 90-day returns policy during this time. Please check our website for our returns’ terms and conditions.
Our Commitment to you
We are committed to ensuring your safety, well-being and satisfaction and we are dedicated to helping in any way that we can, not only during these unusual circumstances but at all times.
Thank you for your continued loyalty and trust in us during these unprecedented times. We will continue to keep you up to date with information regarding our products and services and our measures to keep you safe.